PICKUP/DELIVERY Reserve
Reserve ORDER PICKUP/DELIVERY

Good To know

Gift Card Usage:
Texas de Brazil gift cards are valid for food and beverage purchases at Texas de Brazil restaurants in the United States. Texas de Brazil gift cards never expire, are not valid for cash back, and cannot be applied towards gratuity. Please note that gift cards purchased online at www.texasdebrazil.com or in a domestic (USA) Texas de Brazil location may not be redeemed at Texas de Brazil in Puerto Rico or at any Texas de Brazil locations outside of the United States. Texas de Brazil is not responsible for lost or stolen gift cards. Please note that Texas de Brazil VIP Dining Cards, Bonus Cards, and eComp Certificates are coupons, not gift cards, and are subject to their own rules of use.

Gift Card Restrictions:
Must present standard and e-gift cards, in their original format, to redeem as payment. Gift cards are redeemable for food and beverages only. Gift cards may not be redeemed for cash or gratuity. To check balance, please visit texasdebrazil.com/balance. Gift cards will not be reissued if lost or stolen. Gift cards are redeemable only at Texas de Brazil restaurants within the United States, excluding Puerto Rico.

Online Payments:
Our online shop only accepts Visa, Master Card, and American Express as payment methods – we do not accept Discover or any other payment methods.

Shipping Information: 
We ship our standard gift cards, meats and merchandise products via FedEx, Monday through Thursday. FedEx provides all package tracking information and is responsible for shipping. A physical address is required & P.O. boxes are not accepted. If you provide PO box as your shipping address your order will be delayed, as we will need to contact you for an alternative address. Please note that orders placed after 3:00 PM CST, that require shipping, will not be processed until the next shipping day (Monday through Thursday) meaning that orders placed on Thursday after 3pm, Friday, Saturday, and Sunday will be shipping the following Monday. Please note that shipping estimated arrival dates are estimates provided by FedEx and are subject to delays by the carrier.

Return Policy:
Texas de Brazil Gift Card Products: Gift card products purchased online at texasdebrazil.com or at a Texas de Brazil restaurant location may only be returned if the card is unused. Once any amount of a gift card’s value has been redeemed the product is no longer able to be returned or exchanged. Please see the below section to learn more about our return procedure, and please note that submitting a return request does not guarantee the return will be approved.

Texas de Brazil Meat Products: All meat product sales are final, with no returns or exchanges.  We guarantee the quality of the product prior to shipping – we cannot take any responsibility to loss, damage or spoilage during shipping.  We may provide a replacement product under certain circumstances. Please see the below section to learn more about our return procedure, and please note that submitting a return request does not guarantee the return will be approved.

Texas de Brazil Merchandise Products: Merchandise products may be returned within 30 days of the purchase date in their original condition with a valid reason and return approval from a Texas de Brazil customer service agent. Once the return is accepted by a customer service agent you’ll have the option to ship the item back to our corporate office (2952 N. Stemmons Fwy, Dallas TX, 75247) by your own means or request a discounted FedEx return label be printed and emailed to you for use. If you elect to use our return shipping services, the value of the return shipping will be deducted from the amount of the return credit. Please see the below section to learn more about our return procedure, and please note that submitting a return request does not guarantee the return will be approved.

Return Procedure:
In order to process a return please email customerrelations@texasdebrazil.com directly or submit a message via our contact page with the subject ‘Online Order,’ the order number, and a brief description of why you are looking to return the item. Return requests must be reviewed by a customer service specialist and approved – submitting a return request does not guarantee the return will be approved.

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